Support Automation & Internal Tools Engineer
I turn support pain into shipped software.
Founder & builder, Spillers TechnologyI work at the intersection of technical support, operations, automation, and internal tooling — strongest where the problem isn't cleanly contained inside one system. Day to day that's the tools, dashboards, and data checks that keep a support and production team running. After hours it's a growing catalog of shipped, documented, open-source software under Spillers Technology.
Desktop and CLI utilities that fold messy, manual workflows into one reliable click.
Live visibility into support and production metrics, so problems are seen before they escalate.
Ingestion, validation, and reconciliation that turn fragile manual steps into testable software.
Repeatable, teachable systems: onboarding, escalation paths, and endpoint setup.
Products that expose MCP servers so AI agents can work real tickets, voicemail, and tenants — with scoped credentials and human approval where it matters.
Tagged versions with checksums, Authenticode-signed Windows builds, MIT-licensed products, and maturity labels that say what isn't finished.
My title is Help Desk Support Specialist, but much of the work sits closer to support engineering and internal platform operations — building the tools, dashboards, scripts, and workflows that make support and production work observable, repeatable, and automatable.
Built on my own time, with the source public. Every card names its repo and says how finished it is. Private employer work is kept separate, further down.
Want the productized version? Visit the Spillers Technology studio — downloads, release history, support, and custom work.Released tagged 1.0 or later Pre-1.0 works, still changing Prototype proving an idea
A local-first, self-hosted service desk for MSPs and IT teams that also sees and acts on the machines behind the tickets: email-to-ticket, SLA tracking, device inventory, RMM actions, a customer portal, append-only audit history, a mobile-first UI, and a built-in MCP server.
Cross-tenant MSP command center. Contracts declare a desired state and every customer tenant is reconciled to it: Intune app deploys, new-hire and offboarding provisioning, cross-tenant user search, and Diagnose → Fix → Verify workflows. The MCP server sits behind a human approval queue.
A voicemail regulator, deliberately not an AI receptionist. It answers over SIP, transcribes and structures each message, gives the team one triage inbox, and syncs reviewed calls into AnchorDesk as tickets. Self-hosted or multi-tenant, with an MCP endpoint.
See everything on your LAN in seconds. A scanner and visualizer for Windows and Linux on a native Go engine: live discovery into table, graph, and hierarchy views, monitor mode, and scan history. Signed Windows builds; no agents, accounts, or Nmap.
Copy a working network-printer setup from one PC to another. Reviewable dry-run plans with a fingerprint, fail-closed identity checks, driver-store export, offline apply, and local Intune Win32 packaging, as a native Windows app and CLI with Authenticode-signed builds.
Spool files off the AS/400, as PDFs. It splits concatenated PCL and renders clean PDFs through a GhostPDL sidecar, with a multi-tenant operator console and self-serve connection intake. The queue poller and export fan-out are planned, not built.
Also from the studio: OpsQuest, a help-desk training game with an Android release.
A game-independent embodied AI teammate: it sees the screen and plays through an ordinary virtual controller, with no game APIs, memory reading, or injection. Milestone 1 drove a real commercial game. The repo also publishes its own adversarial-review process, measured round by round.
A tiny animated office that replays board-style adversarial review: a motion, six isolated positions, debate, a vote, clerk’s minutes, and the founder’s decision. Replay and the human-authored phases work; live model seats are planned.
AnchorDesk, ComFlow, and Partner Center Bridge each ship an MCP server with scoped credentials; Partner Center Bridge's puts a human approval queue in front of any change.
Hover a card for the punchline.
Dec 2025 – Present · Indianapolis, Hybrid
Support and improve dealership document-management workflows — scan stations, WebScan, Vault, PaperFlow, spooler services, data feeds, and production processing — and build the tooling that makes them faster and less human-fragile.
Oct 2023 – May 2025 · Remote
Tier 2 technical support at a data & technology consulting firm serving public-sector and enterprise clients.
Mar 2021 – Oct 2023 · Indianapolis · Promoted from Tier 2
Architected DevOps automation for a managed IT service desk supporting 2,000+ endpoints across cloud, on-prem, and hybrid environments.
Jan 2018 – Jul 2019
Built and maintained internal web tools used by ~100 department members across varying roles.
Aug 2017 – Dec 2018
Facilitated PLTL recitations for 30 CS students.
Selected professional engineering work — sanitized capability summaries, not source code.
Streaming engine that detects and splits document boundaries in a single pass, preserves the source, and stages clean output for downstream ingestion — turning fragile manual steps into testable software. Replaced a legacy pipeline with a ~60×+ throughput improvement.
Application dashboarding and monitoring with LAN-vs-external access handling, driving live operational dashboards for a support and production team.
Turns messy monthly data exports into validated, observable PASS/FAIL results; rebuilt a fragile recurring reconciliation process from scratch into trustworthy automation.
Source of truth for support ops: runbooks, deployment automation, workstation provisioning, and tooling that makes day-to-day support repeatable and teachable across a team.
The toolbox behind the work above — languages, platforms, and practices I reach for.
Purdue School of Science, Indiana University-Purdue University, Indianapolis, IN
Minor in Mathematics | Honors | GPA 3.8