Joseph Spillers

Support Automation & Internal Tools Engineer

I turn support pain into working tools.

Founder & builder, Spillers Technology

What I Build

I work at the intersection of technical support, operations, automation, and internal tooling — and I'm strongest where the problem isn't cleanly contained inside one system. I like owning the messy middle: the scripts, dashboards, data checks, and workflow fixes that help a team actually operate.

Internal Tools

Desktop and CLI utilities that fold messy, manual workflows into one reliable click.

Operational Dashboards

Live visibility into support and production metrics, so problems are seen before they escalate.

Automation Pipelines

Ingestion, validation, and reconciliation that turn fragile manual steps into testable software.

Runbooks & Provisioning

Repeatable, teachable systems: onboarding, escalation paths, and endpoint setup.

My title is Help Desk Support Specialist, but much of the work sits closer to support engineering and internal platform operations — building the tools, dashboards, scripts, and workflows that make support and production work observable, repeatable, and automatable.

Experience

Help Desk Support Specialist One View, Inc.

Dec 2025 – Present · Indianapolis, Hybrid

Support and improve dealership document-management workflows — scan stations, WebScan, Vault, PaperFlow, spooler services, data feeds, and production processing — and build the tooling that makes them faster and less human-fragile.

  • Built internal support tooling to standardize workstation setup, scanner workflows, and decommissioning.
  • Created operational dashboards surfacing support and production metrics.
  • Developed automation scripts that cut repetitive tasks and improved consistency across endpoints.
  • Authored documentation and runbooks for repeatable workflows and escalation paths.
  • Mined case data and saved searches to catch missing feeds, no-scan accounts, and recurring issues early.

Technical Support Specialist II Resultant

Oct 2023 – May 2025 · Remote

Tier 2 technical support at a data & technology consulting firm serving public-sector and enterprise clients.

  • Diagnosed and resolved complex software and infrastructure issues.
  • Managed escalation workflows and drove systemic defects to resolution with engineering.
  • Improved the knowledge base to cut repeat ticket volume.

DevOps Support Technician III RPM Technologies

Mar 2021 – Oct 2023 · Indianapolis · Promoted from Tier 2

Architected DevOps automation for a managed IT service desk supporting 2,000+ endpoints across cloud, on-prem, and hybrid environments.

  • Built dashboarding and alerting that maximized technician throughput.
  • Introduced pre-production error catching, reducing incidents that reached clients.
  • Promoted from Tier 2 to Tier 3 DevOps within 18 months.

Full Stack Software Developer School of Science, IUPUI

Jan 2018 – Jul 2019

Built and maintained internal web tools used by ~100 department members across varying roles.

  • Delivered the initial system in HTML5/CSS/PHP/JS/MySQL.
  • Led migration to a React/Express/MySQL stack for maintainability and scale.

Teacher's Assistant IUPUI

Aug 2017 – Dec 2018

Facilitated PLTL recitations for 30 CS students.

  • Diagnosed student bugs under time pressure.
  • Guided learners to the root cause without giving away the answer — building instincts, not dependency.

Professional Systems

Selected professional engineering work — sanitized capability summaries, not source code.

Python · Streaming Private

High-Throughput Document Processing Engine

Streaming engine that detects and splits document boundaries in a single pass, preserves the source, and stages clean output for downstream ingestion — turning fragile manual steps into testable software. Replaced a legacy pipeline with a ~60×+ throughput improvement.

Builder Performance & correctness at scale
Grafana · Postgres · Docker Private

Self-Hosted Observability Stack

Application dashboarding and monitoring with LAN-vs-external access handling, driving live operational dashboards for a support and production team.

Builder / Maintainer Monitoring & self-hosted platform ops
Python · Validation Private

Financial Reconciliation Automation

Turns messy monthly data exports into validated, observable PASS/FAIL results; rebuilt a fragile recurring reconciliation process from scratch into trustworthy automation.

Owner End-to-end ownership of a recurring ops process
PowerShell · .NET Private

Internal Support Operations Platform

Source of truth for support ops: runbooks, deployment automation, workstation provisioning, and tooling that makes day-to-day support repeatable and teachable across a team.

Builder / Maintainer Operational knowledge systems

Public Portfolio

Personal, open-source projects — live tools, demos, and source-backed work.

Want the productized version? Visit the Spillers Technology studio — pilots, downloads, support, and all.

Spillers Technology · the product suite

ASP.NET Core · React · Microsoft Graph · Partner Center

Partner Center Bridge

Cross-tenant MSP command center. An ASP.NET Core API plus React SPA that fronts Microsoft Graph and Partner Center so Intune, identity, and customer-tenant work becomes repeatable instead of portal archaeology.

spillerstech.us/PartnerCenterBridge

What did the admin say after one clean tenant switch?

Finally, a portal with a bridge.
Spring Boot 3 · Java 21 · JTOpen · PostgreSQL · MIT

RetroSpool

Spool files off the AS/400, straight to PDF. A headless service that polls IBM i output queues over JTOpen, detects and splits PCL, and renders clean PDFs through a GhostPDL sidecar — no printer sessions or terminal emulation required.

spillerstech.us/RetroSpool

Why did the spool file finally leave the OUTQ?

“I heard there was a PDF on the other side.”
React · Fastify · Prisma · PostgreSQL · MIT

AnchorDesk

Ticketing that knows the machines behind the ticket. A local-first, self-hosted helpdesk for MSPs and IT teams with device discovery, RMM actions, full audit history, and built-in MCP support.

spillerstech.us/AnchorDesk

What did the technician say to the ticket?

“Why so clicky?”
Go · Wails · React · MIT

NetViz

See everything on your LAN in seconds. A cross-platform network scanner and visualizer — live device discovery, grouped graphs, monitor mode, and scan history on a fast native Go engine. One download. No agents, no accounts, no Nmap.

spillerstech.us/netviz

What did NetViz say to the device that wouldn’t respond?

“You can ping, but you can’t hide.”
TypeScript · SIP · STT · LLM

ComFlow

Voicemail, but make it useful. A self-hosted voicemail regulator that receives calls over SIP, transcribes and summarizes them, and gives your team a golden inbox to review — then syncs the ones worth acting on into AnchorDesk as tickets.

spillerstech.us/ComFlow

What did the voicemail say at its performance review?

“I’ve been meaning to get back to you.”

spilloid · personal lab

C++17 · SDL2 · WebAssembly

Twove

The CS degree flex. A C++17 game engine where every entity is a Sprite and every behavior a Visitor — no entity subclasses, no switch-on-type, just clean double dispatch. Two virtual calls per sprite per frame, playable in the browser via WebAssembly.

spilloid.github.io/Twove

Why did the game engine refuse therapy?

It already had double dispatch figured out.
TypeScript · Node.js · Phaser

pool_sim

Physics, but make it fun. A Phaser-powered billiards prototype focused on understandable, coefficient-driven physics over full rule simulation.

spilloid.github.io/pool_sim

What did the cue ball say before the big shot?

I’m on a roll.
CSS · IoT · MIT

Deciwatcher

Noise mapping at scale. Distributed ambient-noise monitoring for shared workspaces that builds a real-time acoustic map. Surveillance, but for your noisy neighbors.

spilloid.github.io/Deciwatcher

What do you call a noise surveillance system?

A sound investment.
Python · Docker · MIT

JokeBot

Because someone had to containerize dad jokes. A lightweight Flask API serving randomized jokes — RESTful, Dockerized, and funnier than it has any right to be.

spilloid.github.io/JokeBot

Why was the joke API never lonely?

It always had great delivery.
HTML · CSS · Canvas

spilloid.github.io

This resume site. Hand-built static page with a custom canvas campfire and zero frameworks — because the portfolio should itself be a portfolio piece.

spilloid/spilloid.github.io

Why did the resume site refuse a template?

It had too much character.

Skills

The toolbox behind the work above — languages, platforms, and practices I reach for.

Support Engineering & Operations

  • Technical Support
  • Escalation Handling
  • Workflow Triage
  • Scan-Station Support
  • Runbooks
  • Endpoint Provisioning
  • Documentation

Automation & Internal Tools

  • Python
  • PowerShell
  • Go
  • C#
  • ASP.NET Core
  • .NET / WinForms
  • TypeScript
  • Browser Automation
  • CLI Tools
  • Desktop Utilities

Data & Observability

  • DuckDB
  • dbt
  • Postgres
  • Grafana
  • Dashboards
  • Support Metrics
  • Reporting Pipelines
  • KPI Tracking

Infrastructure & Systems

  • Windows
  • Linux
  • Docker
  • GitHub Actions
  • Azure
  • Microsoft Graph
  • Partner Center API
  • Homelab
  • RMM
  • Monitoring
  • Networking
  • Proxmox

AI-Assisted Engineering

  • Claude Code
  • AI Prototyping
  • Doc Generation
  • Test Planning
  • Code Review
  • Workflow Design

Education

Bachelor of Science, Computer Science

Purdue School of Science, Indiana University-Purdue University, Indianapolis, IN

Minor in Mathematics | Honors | GPA 3.8