Platform engineer in form, if not always in title. I automate before I escalate, model before I build, and lean into AI as a genuine collaborator — orchestrating Claude, ChatGPT, and Grok as persona-driven agents toward faster, smarter workloads. Clear systems thinking over clever code. UML first, read the error before panicking.
Dec 2025 – Present · Indianapolis, Hybrid
Serve as frontline technical and product resource for enterprise clients adopting One View's document and workflow platform. Resolve platform issues, guide onboarding, and maintain high service quality across a varied client base. Bridge the gap between non-technical end users and internal implementation and product teams — translating defects into clear escalation paths and translating technical concepts into actionable guidance. Contribute to ongoing improvement of support and onboarding processes.
Oct 2023 – May 2025 · Remote
Provided Tier 2 technical support at a data and technology consulting firm serving public sector and enterprise clients. Diagnosed and resolved complex software and infrastructure issues, managed escalation workflows, and collaborated with internal engineering teams to drive resolution of systemic defects. Maintained documentation and contributed to knowledge base improvements that reduced repeat ticket volume.
Mar 2021 – Oct 2023 · Indianapolis · Promoted from Tier 2
Architected DevOps automations that accelerated the daily operations of a managed IT service desk supporting 2,000+ endpoints across Cloud, On-Prem, and Hybrid environments. Built dashboarding tools and alert systems that maximized technician throughput and introduced pre-production error catching — reducing incidents that reached clients. Progressed from Tier 2 to Tier 3 DevOps Technician within 18 months.
Jan 2018 – Jul 2019
Built and maintained internal web interfaces used by ~100 department members across varying roles. Delivered the initial system in HTML5/CSS/PHP/JS/MySQL and led its migration to a React/Express/MySQL stack to improve maintainability and scalability.
Aug 2017 – Dec 2018
Facilitated PLTL recitations for 30 CS students. Diagnosed student bugs under time pressure and guided learners to the root cause without giving away the answer — building problem-solving instincts rather than dependency on fixes.
Purdue School of Science, Indiana University-Purdue University, Indianapolis, IN
Minor in Mathematics | Honors | GPA 3.8